INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Customer Care

Frequently Asked Questions

Find quick answers about orders, shipping, made-to-order production, returns, and support.

How can I contact The House of Curatora?

You can contact us by email at support@houseofcuratora.com. We aim to respond to customer inquiries as soon as possible.

Are your products made to order?

Yes. Our wall art, mugs, cups, t-shirts, and hoodies are produced after an order is placed. This helps support thoughtful production and reduce unnecessary waste.

How long does production and shipping take?

Production times vary by product type. Most wall art products are produced within 2–7 business days. Delivery times depend on the destination country and shipping carrier.

Can I return my order?

Because our products are made to order, we do not accept returns for change of mind, incorrect size selection, or personal preference. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

What should I do if my order arrives damaged?

Please email us with your order information and clear photos of the product and packaging. Once reviewed, we may offer a replacement or refund where appropriate.

Do you ship internationally?

Yes. The House of Curatora ships to selected international destinations. Shipping availability, costs, and delivery times are shown at checkout.

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